This page will guide you on what to expect to learn in the program and how to access the training modules.

The Customer Experience Program is a self-paced online training program designed to help East Gippsland businesses deliver exceptional customer service.  

This is a free educational resource, designed to support the training of business operators and employees in hospitality, retail, tourism, and any industry that requires strong client retention and positive, ongoing customer relationships. 

This program equips you with the skills to enhance customer interactions, build brand consistency, and drive long-term business success. Improve service, boost loyalty, and create meaningful customer connections - all at your own pace. 

Launch event and networking night

Join us at Eagle Point Foreshore Hub 6pm, Thursday 15 May 2025. To register your interest, email economic.development@egipps.vic.gov.au

Further details to be announced shortly.

‍

There are currently no items to display.

Please check back soon.

There are currently no markets to display.

Please check back soon.

There are no results to display, please search again.

There are currently no markets to display.

Please check back soon.

There are no results to display, please search again.

There are currently no projects to display.

Please check back soon.

There are no results to display, please search again.

There are currently no applications being advertised.

Please check back soon.

There are no results to display, please search again.

Approved Development Plans

No items found.

There are no results to display, please search again.

No items found.

There are no results to display, please search again.

No items found.

There are no results to display, please search again.

No items found.

There are no results to display, please search again.

No items found.

There are no results to display, please search again.

How does the program work?

This program is designed to help business owners gain new skills and knowledge to help their businesses grow and succeed by leading participants on a deep dive into the skill of positive customer experience. 

The modules are self-paced and available online, via a secure link. They consist of bite-sized lessons in a video format.

Business owners and operators can work at their own pace and jump through to different areas depending on their need or area of interest. 

Modules and themes

Module 1. Customer Experience Program Introduction 

Module 2. Creating a customer first culture  

Module 3. Unpacking your customer’s journey 

Module 4. Communication skills for customer service champions 

Module 5. Managing difficult customer interactions 

Access the Business Training Portal 

The portal will be accessible mid-May 2025.

To access the training portal, email economic.development@egipps.vic.gov.au

Please allow up to 72 hours to receive your passcode.

To keep updated with release times, please sign up to the Business Connect email

Image Gallery

In this section...

You may also be interested in...

Business Networks and Industry Bodies

Business Support Voucher Program

Success! Your feedback was successfully submitted.

There was an error with your submission - please try again.