Help us collect your bin safely and on time by following these simple steps:

• Put your bin out the night before collection.
• Place your bin with the lid opening facing the road.
• Leave at least one metre between bins and one metre from cars, trees, poles and other objects.
• Don't park in front of bins on collection day.
• Don't overfill your bin. The lid must close completely

Please bring your bin back in within 24 hours of collection

Note: Extra bags left beside your bin will not be collected. E-waste is not accepted in kerbside bins.

‍

If you live in a court or dead-end street

Collection trucks need enough room to turn safely. In some streets, you may need to place your bin somewhere other than directly outside your property.

If you're unsure where to leave your bin, contact Council on (03) 5153 9500.

Windy weather

To help stop rubbish blowing around:

• Don't overfill your bin.
• Make sure the lid closes properly.

Extreme weather

Bin collections and waste facilities may be delayed or closed during bushfires, storms, floods or extreme heat to protect the safety of staff and the community.

Any changes to waste services will be announced on Council's Facebook page and Emergency Dashboard. Services will resume as soon as it is safe.

‍

‍

‍

‍

Missed bin collection

Bins are collected from 6.00 am, so please put your bin out the night before.

If your bin was not collected:

• Call Council on (03) 5153 9500.
• Tell us your address and which bin was missed (red lid, yellow lid or green lid).
• Our contractor will check truck cameras to find out why the bin was missed. We will then arrange collection if needed.

Your bin may not be collected if it contains items that are not allowed in that bin. This includes placing the wrong materials in your recycling or garden organics bin. Check what goes in each bin before collection day. For more information on which items go in each bin, see our A-Z of Where To Next page, see the below points or read the Household Waste, Recycling and Organics Guide.

Bin collections may be delayed or suspended during bushfires, storms, floods or extreme heat to keep our staff and the community safe. Updates will be shared on Council’s Facebook page and Emergency Dashboard.

Replacing a lost, stolen or damaged bin

We can repair damaged bins or replace bins that are lost or stolen.

• Damaged bins may be repaired within 10 working days.
• If a bin cannot be repaired, a replacement fee may apply.
• Lost or stolen bins can be replaced. A replacement fee may apply.
• Bin replacements usually take up to two working days, but may take longer in some towns.

Request a bin repair or replacement

Call us on (03) 5153 9500 and provide:

• Your full name, address and phone number.
• The type of bin: general waste (red lid), mixed recycling (yellow lid) or garden organics (green lid).
• Whether you need a repair or replacement.
• Details of the damage, or whether the bin was lost or stolen.

Starting a new bin service

New residents

If you have moved into a new property, contact Council to check if your address is eligible for a waste collection service.

If your property is not in a collection area, contact Council to discuss your options.

New homes

If your new home is complete and has an occupancy permit, complete the Waste Service Request Form to start a waste service.

A-Z of Where to Next? What to do with unwanted items, including options to reuse, donate, recycle or dispose of them.

Waste Wise Guide

Asbestos guide

Sort and Save guide

Batteries guide

Landfill and transfer station fees and locations guide Also offers tips on how to save money

‍

General Waste bins have a red lid.

If you cannot find another way to reuse or recycle, general household items can be placed in your General Waste bin.

In East Gippsland, we throw away over 21,000 tonnes of waste into landfill each year. It’s not good for the environment and wastes precious resources.

Before you buy an item or throw one away, think about the 4 Rs: Refuse, Reduce, Reuse, Recycle

• Refuse to purchase products that use excessive packaging and materials, particularly single-use plastics such as plastic bags and plastic straws.
• Reduce what you buy and prevent waste being created in the first place is the most effective way to lessen our impact on the environment.
• Reuse items over and over in their current form or for another purpose. Bring your own reusable cup and reusable bags – you can even find reusable produce bags that are much better for carrying fruits and vegetables than flimsy single-use ones!
• Recycle, make use of the recycling services we and other organisations offer to make sure resources do not end up in landfill.

If you are confused about which bin your item should go in, check out our A-Z of Waste Guide

‍

Recycling bins have a yellow lid.

You can put the following items in your Recycling bin:

• Paper and cardboard - Newspapers, envelopes, unsoiled pizza boxes, telephone books etc.
• Hard plastics - Empty containers such as milk and juice cartons or empty cleaning products. Any container numbered 1, 2 or 5
• Glass - Empty bottles and jars
• Steel cans - Empty food tins or pet food tins
• Aluminium - Aluminium drink cans and clean foil (this should be lightly scrunched into a ball, larger than tennis ball size)

We accept the following codes for recycling

If you are confused about which bin your item should go in, check out our A-Z of Waste Guide

‍

Your Green Waste bin has a green lid.

The image below shows you what can be placed in your Green Waste bin and items that are not accepted.

If you are confused about which bin your item should go in, check out our A-Z of Waste Guide.

‍

‍