Correct bin placement makes collection possible. To avoid bins not being collected, your help is needed to position bins using the following guidelines.

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Collection of bins in courts and dead-end streets can make it difficult for the collection contractor. The less they need to reverse in streets, the safer it is for the driver and residents.

Please also remember to

• Remove bins within 24 hours after collection (Penalties/Fines apply).
• Place recyclables and green waste loosely (not in plastic bags).
• E-waste is not accepted in any of the kerbside bins.

When YOU get it right, WE get it right!

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You need to contact us to set up your new waste service for your property.

You can set up your service by filling in our Waste Service Request form or by contacting us by phone or in person.

We do a review of new properties in waste collection areas each July.

If we find a new property and it is approximately 75% or more completed, we will allocate a waste service to that property without you needing to submit a request.

We repair or replaces damaged bins. To request a replacement/repair you will need to tell us:

• Your name
• Your address and contact number
• What type of bin needs repair/replacement - green waste, general waste or recycling?
• How bad is the damage? Is the bin unusable?
• Report the lost/stolen bin to us

A fee may apply to replace a bin if it is lost, stolen or damaged beyond repair.

It can take up to 2 working days to replace a bin, or 10 working days to repair a bin.

We will remove, reuse or recycle unwanted or damaged parts.

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General waste bins have a red lid.

If you cannot find another way to reuse or recycle, general household items can be placed in your general waste bin.

In East Gippsland, we throw away over 21,000 tonnes of waste into landfill each year. It’s not good for the environment and wastes precious resources.

Before you buy an item or throw one away... think about the 4 R's – Refuse, Reduce, Reuse, Recycle

• Refuse to purchase products that use excessive packaging and materials, particularly single-use plastics like plastic bags and plastic straws.
• Reduce what you buy and prevent waste being created in the first place is the most effective way to lessen our impact on the environment.
• Reuse items over and over in their current form or for another purpose. Bring your own reusable cup and reusable bags – you can even find reusable produce bags that are much better for carrying fruits and vegetables than flimsy single-use ones!
• Recycle, make use of the recycling services we and other organisations offer to make sure resources do not end up in landfill.

If you are confused about which bin your item should go in, check out our A-Z of waste guide

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Recycling bins have a yellow lid.

You can put the following items in your recycling bin:

• Paper and cardboard - Newspapers, envelopes, unsoiled pizza boxes, telephone books etc.
• Hard plastics - Empty containers such as milk and juice cartons or empty cleaning products. Any container numbered 1, 2 or 5
• Glass - Empty bottles and jars
• Steel cans - Empty food tins or pet food tins
• Aluminium - Aluminium drink cans and clean foil (this can be lightly scrunched into a ball, larger than a tennis ball size)

We accept the following codes for recycling

If you are confused about which bin your item should go in, check out our A-Z of waste guide

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Your green waste bin has a green lid.

The image below shows you what can be placed in your Green Waste bin and items that are not accepted.

If you are confused about which bin your item should go in, check out our A-Z of waste guide

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