In person

Tickets can be purchased in person using cash, EFTPOS or credit/debit card at the following locations:

• Bairnsdale and Lakes Entrance Visitor Information Centres
• Council's Customer Service Centres
• Theatre box office open Monday to Friday 10am to 2pm and one hour before shows.

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Telephone

Call the Box Office on 03 5152 1482 Monday to Thursday, 9.30am to 3.30pm.

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‍Online

See What’s On and Buy Tickets.

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Important ticketing information

Please check your tickets carefully. There is a “No Exchange, No Refund” policy on all tickets once purchased. Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or the venue where held.

Find us on Facebook at www.facebook.com/theforgetheatre.

Email us at boxoffice@egipps.vic.gov.au to be added to our database to receive program brochures and email updates.

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The Forge Theatre and Arts Hub is located at 80 McKean Street in Bairnsdale next to the Bairnsdale Aquatic and Recreation Centre.

The car park is accessed from 80 McKean Street, Bairnsdale.

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The Forge Theatre is an accessible venue featuring flat floor wheelchair access to the front row of the auditorium, accessible bathroom facilities, handrails and an audio hearing loop system.

There are designated wheelchair and companion/carer positions in the auditorium. Companion tickets cannot be secured in online sales.

Please contact the Box Office on 03 5152 1482 to arrange for companion/carer tickets and any other specific seating requirements prior to purchasing tickets.

Walking frames and other wheeled devices are not permitted in the auditorium with the exception of wheelchairs which have tickets for the AA row wheelchair positions.

Audio hearing loop

An audio hearing loop has been installed in rows B & C of the auditorium. If you need this service, please speak to our Box Office before purchasing your ticket/s.

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The bar in the foyer opens 30 minutes before performances.

Alcoholic drinks can only be purchased by those who have a valid ticket to the performance being held at the venue providing it is between the following trading hours:

• Monday to Friday 5.00 pm to 11.00 pm
• Saturday and Sunday 12.00 pm to 11.00 pm.

Non-alcoholic drinks and beverages will be available for purchase outside of these times.

Important: Due to strict licencing laws only alcohol purchased at the venue can be consumed inside the venue. The consumption of alcohol anywhere outside the venue is an offence, and may be prosecuted.

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The Forge Theatre and Arts Hub is is a NO SMOKING venue, including within the grounds and car park.

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Theatre etiquette

Patrons are required to behave in a manner:

• Which is not offensive, humiliating, intimidating or threatening to patrons, staff or any other persons;
• That does not threaten the safety of patrons, staff or any other persons;
• That does not cause any damage to Forge Theatre and Arts Hub property or the property of other patrons;
• That does not interfere with or distract the performers; and
• That does not interfere with other patrons' enjoyment of the performance

For the safety of yourself and others, patrons must follow the direction of Forge Theatre and Arts Hub management and staff at all times. If any patron is aware of an issue that impacts on the safety of themselves or others, the patron should report it to Forge Theatre and Arts Hub staff immediately.

Any breach or failure to comply with the policies of the Forge Theatre and Arts Hub or to cooperate with the staff and management may result in a patron being deemed to be an "objectionable patron" - see below.

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Bags

To ensure the safety and security of all patrons, Forge Theatre and Arts Hub reserves the right to inspect all bags and personal belongings that patrons wish to take into the theatre. Searches will be carried out courteously and discreetly. Any prohibited items (described below) must either be discarded or removed from the Forge Theatre and Arts Hub venue. Any patron refusing to cooperate with this policy will not be allowed entry into the theatre.

Prohibited items include knives; fireworks; explosives; smoke canisters; aerosols; air-horns; noisemakers; flares; weapons; dangerous or hazardous items; controlled, dangerous or illegal substances; laser devices; Glass bottles or vessels; any animals other than guide, hearing and/or assistance dog; or any article that may be used as a weapon and/or compromise public safety or which may pose a hazard or nuisance to any other person. Any person in possession of such items will be deemed an "objectionable patron" - see below.

Oversize items including large bags, umbrellas and all backpacks present a trip hazard and are not permitted within the auditorium. Umbrellas can be left in the receptacle provided at the front door or handed to the Front of House staff for safe keeping.

A large bag is defined as a bag measuring 42cm long and 30cm wide or larger (i.e. larger than a standard A3 sheet of paper), or a bag that Forge Theatre and Arts Hub staff consider, at their absolute discretion, to be of an irregular size and which may create an unacceptable risk to the health and safety of patrons if permitted within the auditorium. Large bags and other confiscated items will be safely stored by the Front of House staff. It is the responsibility of the patron to collect their items at the conclusion of the performance.

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‍Recording Devices

Use of recording devices of any kind (including still photography and video cameras, audio tape recorders, digital photo capture devices and mobile telephones) by non-authorised people is strictly prohibited in all performance areas and other venues where Forge Theatre and Arts Hub-managed events are held, unless the Forge Theatre and Arts Hub and the performer, artist or producer have expressly waived this restriction.

Any waiver will be at the absolute discretion of the performer, artist or producer of the performance. Recording devices carried by unauthorised individuals will be confiscated and safely stored by Forge Theatre and Arts Hub until the performance is over. It will be the responsibility of the owner to retrieve the stored device. Forge Theatre and Arts Hub reserves the right to require the deletion of any photographic, video or audio images and recordings made in breach of this policy and to hold any recording devices until such time as the images and recordings are deleted.

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‍Attire

All people in attendance at the Forge Theatre and Arts Hub patrons must wear appropriate attire for a public place and must wear appropriate footwear at all times. Clothing with objectionable, vulgar or offensive writing, images or imprints may not be worn at the Forge Theatre and Arts Hub.

Management will determine at their absolute discretion whether attire and footwear is appropriate, according to generally accepted and reasonable standards. Helmets and large size hats and headwear must be removed upon entering the auditorium; and they cannot be worn by patrons unless such head coverings are recognised as part of the religious or national dress of the patron. This policy is to minimise the obstruction of other people's view of all performances.

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‍Late Seating

To minimise distraction of the artists as well as other patrons , generally any Forge Theatre and Arts Hub patrons who are not seated at the start of a performance will not be permitted to enter the theatre until an appropriate break in the performance.

Whilst every effort will be made to seat latecomers in their designated seats, to minimise disruption to the performance, how and where late arrivals are seated will be venue and performance specific and at the discretion of Forge Theatre and Arts Hub staff.

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‍Mobile Devices

All mobile phones and paging devices must be turned off or on 'silent' during any event held at Forge Theatre and Arts Hub, unless advised otherwise.

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Young Patrons

Infants and children may be allowed access to Forge Theatre auditorium, at the discretion of the promoter, provided they are accompanied by a paying adult and they do not distract other patrons. If an infant or child is allowed access to the auditorium and becomes a distraction to other patrons, Forge Theatre staff may request that the accompanying adult remove the infant or child from the theatre.

Infants under 2 years of age do not require a ticket and may not occupy a seat but be nursed by the accompanying adult, unless a valid ticket has been purchased for the infant.

Baby capsules, prams and pushers are not permitted inside the auditorium.

Any child aged over 2 years of age requires a valid ticket to attend the event, unless otherwise specified.

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‍Objectional Patron

The Forge Theatre reserves the right to deem anyone who has contravened these conditions to be an “objectionable patron”. Objectionable patrons are subject to removal from the premises. Anyone deemed an objectionable patron may be subject to refused entry to Forge Theatre events at the discretion of the management and staff.