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Community satisfaction surveys are conducted by all Victorian councils, where independent research companies survey local residents by phone.
The survey checks the community’s perceived satisfaction with Council’s performance and services.
Council will be introducing mechanisms to capture feedback from community members regarding services they use to evaluate performance to compare with the perception survey results.
Results of the 2024 survey have shown a state-wide decline in community satisfaction. This is due to many factors, some of which are outside of Council’s control, including economic and supply chain challenges.
The survey conducted in 2024 was conducted on a quarterly basis, with 100 East Gippsland residents contacted each quarter.
Council's 2024 overall results have remained steady, when compared with Council's 2023 survey results.
The survey results have confirmed that Council will continue to focus on improving Community Decisions, Informing the Community and being strong advocates for the East Gippsland region.